Systems administrators and certified Basis consultants work together as part of managed teams to ensure that day-to-day management is undertaken efficiently while maintaining system performance. The experienced technicians provide the issue resolution and the proactive optimization and preventative maintenance.
It is essential that agreement is reached on the roles and responsibilities required to monitor and manage SAP systems. Table A outlines the understanding of RSI as to the tasks to be included in the contract and who is responsible for which components. A final definition will result from discussion and the Basis responsibilities will be defined in a schedule to the support contract.
SAP Basis Managed Services
SAP ECC
SAP AFS
SAP S/4 HANA
SAP S/4 HANA For Fashion
SAP Netweaver
SAP PI/PO
SAP SLT
SAP Business Objects
SAP Add-on & Cloud Products
Installation, Commissioning & Configuration
Landscape & DR Setup
Client/System Copying Refreshes
Solution Manager
Operations and Maintenance
System administration and maintenance
Print and output management
Background job scheduling
Transport management (TMS)
Proactive system monitoring covering system health, database backup, performance and more
Analysis of SAP Early Watch Report and reported alerts to provide resolutions
Weekly/monthly system review and recommendation
Security and user management
Network, Hardware Provisioning, OS & Backup Solution
Load-balancing
Updates
Version Upgrades, Patches, and Support Packages
Security Updates and Component Patch
Kernel Updates
SAP Notes
Migration Services
Hardware Migration
P2V and V2P Migration
System Migration
S/4HANA Migration
Database/HANA Migration
Virtualization – Vmware, Hyper-V, KVM
Cloud Migration
Data Center Moves
Support & Monitoring
24×7 Support
Remote Support
EWA Setup & Monitoring Alerts and Managing Systems
