R S InfoCon is a trusted provider of Application Managed Services (AMS) solutions.
Our services help you get the best out of your existing IT applications. Your enterprise may be challenged by supporting a multitude of applications. We can streamline your application management processes for maximum efficiency and control. We ensure that our services evolve with your business, reduce system downtime and help you focus on strategic initiatives by minimizing the time spent on routine activities.
Our suite of AMS services includes:
24x7 Application Support
Application Enhancement Management
Upgrades of Application Platforms
Application Database Migration
Database Administration
Some of the key features of our Managed & Support services models are:
Continuous service improvement
High productivity gains
Improve application stability and performance
SLA based
Reduced system downtime
Increased freedom to concentrate on strategic initiatives
Key Competitive Differentiators
R S InfoCon believes we possess some key competitive differentiators in the AMS arena as follows:
Operational Excellence
Business Process Knowledge
Cost-Effectiveness
Proactive Monitoring
Flexibility
Innovation and Continuous Improvement
Our operational excellence approach excels in:
Assigning accountability for oversight and improvements in Incident, Problem, Event, Knowledge and Change Management
Attainment and proper reporting of SLAs
Addressing end-user needs
Optimization of the system and processes
Oversight of continuous improvement and delivery
Promoting industry best practices
Our extensive process knowledge enables us to:
Quickly understand and effectively communicate on incidents and problems as they occur
Assess system usage and proactively determine where improvements and optimization can be accomplished
Improve the quality of the remediation that we apply for incidents and problems
Maximize the quality of the design and development of enhancements
Determine the correct solution to improve customer satisfaction
Optimize the AMS staffing model cost-effectively
We provide a cost-effective solution by:
Offering flexible and scalable options based on the needs of our clients
Being ITIL-focused and staffing based on ITSM principles
Our ability to develop specific domain capabilities that are beneficial to our clients and enhance our service support and delivery capabilities
Our proactive monitoring solution features:
Improvement of the overall quality of both support and services by identifying potential issues before they are reported
Providing a 24x7 front line support for internal IT and business
24x7x365 availability which improves the overall quality of the support
Less downtime as a result of proactive monitoring
Better application matrix for performance management
Our innovation and continual improvement approach features:
Providing creative solutions for existing and unique IT problems
Continuous Improvement based on the ITIL toolset and processes to ultimately build a more mature set of processes and support management
Leveraging the latest IT tools and technologies to provide the most effective and efficient solutions
