Standardize the approach for support across all teams.
Accelerate proactive monitoring
Problem driven rather than incident driven
Develop robust process for build/deploy applications
Innovate and continuously improve
Boost customer service and customer relations
Manage and maintain system for high availability
Automate and simplify processes
Focus on efficiency and customer response
Successfully lead various Application Managed Services (AMS) engagements bringing 92% to 98% business user satisfaction and reduced support cost by 25% to 37% by leveraging ITSM insights and P-CMM to proactive monitoring, problem analysis and resolutions, end-user training.
Achievements
• 92% to 98% business user satisfaction • Reduced support cost by 25% to 37% • Proactive monitoring, analysis and resolutions
